Long Island Business News (libn.com): "Signs Your Company Needs a Customer Service Intervention"
American Bus Association Magazine: "How Not To Treat Customers"
Luxury Coach & Transportation Magazine: "Do You Want My Business or What?"
Long Island Business News (libn.com): "The Intersection of Customer Service and Social Media"
Long Island Business News (libn.com): "If You Want My Business, You Need To Act Like It"
Newsday: "Strategies to Keep Remote Workers Engaged, From Skype to Pizza"
Smart Customer Service Guest Post: "It's Not You; It's About the Customer"
American Bus Association Magazine: "Payroll Is Not An Expense"
Smart Customer Service Guest Post: "Treat Employees the Way You Want Customers Treated"
Limousine, Charter & Tour Magazine: "From Rants to Raves"
NCR Silver: "5 Ways to Improve the Customer Experience"
Smart Customer Service Guest Post: "Do You Want My Business or What?"
Newsday: "Personal Touch Can Help Boost Sales"
Smart Customer Service Guest Post: "Customer Service Starts Inside"
Mobile Health Guest Post: "It's All About the Customer"
Smart Customer Service Guest Post: "Take a Walk in Your Customers' Shoes"
Retail Leader: "Retention Getters"
Fuel Oil News: "AREE in Review"
Staples Retail Resource Center: "6 Ways to Make Retail Sales Easier at Holiday Time"
Wells Fargo Works for Small Business: "Enhance your customer experience"
Newsday: "Fixing The Bugs In His Pest Control Business"
NARI (National Association of the Remodeling Industry): Your Customers Are Talking About You; Do You Know What They Are Saying?
ZenDesk: Your Customer is More Than Just a Ticket Number
ZenDesk: Turning Rants Into Raves
The Motivation Show (12/10 episode): The Impact of Disengaged Workers on an Organization
Radio Jobline: Acting Like An Owner
Breaking the Ice Podcast: Rants, Raves & 3 Keys to Bad #Custserv
Your Best Manager Podcast: Ranting and Raving About Leadership
Bacon Podcast: How To Deliver Great Customer Service
The Entrepreneur Way Podcast