In the Media


Articles

Long Island Business News (libn.com): "If You Want My Business, You Need To Act Like It"

Newsday: "Strategies to Keep Remote Workers Engaged, From Skype to Pizza"

Smart Customer Service Guest Post: "It's Not You; It's About the Customer"

American Bus Association Magazine: "Payroll Is Not An Expense"

Smart Customer Service Guest Post: "Treat Employees the Way You Want Customers Treated"

Limousine, Charter & Tour Magazine: "From Rants to Raves"

NCR Silver: "5 Ways to Improve the Customer Experience"

Smart Customer Service Guest Post: "Do You Want My Business or What?"

Newsday: "Personal Touch Can Help Boost Sales"

Smart Customer Service Guest Post: "Customer Service Starts Inside"

Mobile Health Guest Post: "It's All About the Customer"

Smart Customer Service Guest Post: "Take a Walk in Your Customers' Shoes"

Retail Leader: "Retention Getters"

Fuel Oil News: "AREE in Review"

Staples Retail Resource Center: "6 Ways to Make Retail Sales Easier at Holiday Time"

Newsday: "Fixing the Bugs in His Pest Control Business"

Wells Fargo Works for Small Business: "Enhance your customer experience"

Limo Digest: "The Two Most Powerful Words for Your Business"

Webinars

NARI (National Association of the Remodeling Industry): Your Customers Are Talking About You; Do You Know What They Are Saying?

ZenDesk: Your Customer is More Than Just a Ticket Number

ZenDesk: Turning Rants Into Raves

Radio/Podcasts

Bacon Podcast: How To Deliver Great Customer Service

Raising Consciousness, The Conscious Consultant Hour from 8/18/16

The Entrepreneur Way Podcast

Videos

  • FiOS TV Money & Main Street: The Value of a Customer
    • FiOS TV Money & Main Street: The Value of a Customer

  • Sikorskis Think Abouts: The Importance of Soft Skills Training
    • Sikorskis Think Abouts: The Importance of Soft Skills Training

  • FiOS TV Money & Main Street: Making it Easy for Customers
    • FiOS TV Money & Main Street: Making it Easy for Customers

  • Delivering Exceptional Customer Service
    • Delivering Exceptional Customer Service