Featured posts

6 Ways to Enhance Your Interviews and Find Engaged Employees

An interview is a two-way street, and it’s just as important for companies to make a good impression on those they are interviewing as it is for potential employees to impress.

The Danger of Complacent Customers

Are you truly satisfied with the service you’re receiving? Or have you settled for the mediocrity that many long-term service providers offer once they’re done trying to impress? Your customers might be feeling the same way.

How to Make Employee Feedback an Ongoing Discussion

Employees who received feedback had a lower turnover rate than those who received no feedback. And yet most employees feel as though they do not receive enough feedback on their performance. What's stopping you from starting the conversation?

Recent posts

Real-life Customer Service | January 25, 2017

A few days before Christmas, my mother was shopping at Target when she was approached by a young woman who handed her the card pictured below along with a $20 Target gift card.   The gift was a gesture from Supply House (who just happen to be a client of mine!). With this campaign, they made […]

Guest Post: Got Millennials?

Author and speaker Caitlin Crommett shares valuable tips on how to find success in hiring and keeping millennials at your company!

Customer Service in the News | January 13, 2017

We're sharing some of our favorite articles from the past few weeks in the world of customer service. Happy reading!

Real-Life Customer Service | January 4, 2017

Here's a story submitted by Rachael about how a shipping mishap was turned into a memorable customer service experience!

Is Your Organization a Customer Service Maze?

If someone needs to reach your organization, make it easy for them. Avoiding the customer service maze is simple — and a little planning can prevent a lot of headaches.

Director of First Impressions

A good first impression starts a positive relationship with your customers, while a poor first impression can sometime end the relationship right there. Don't underestimate the importance of these initial interactions.