Customer Service in the News | January 13, 2017
We’re sharing some of our favorite articles from the past few weeks in the world of customer service. Happy reading!
Ten Customer Service And Customer Experience Trends For 2017 – Happy New Year! Customer service expert Shep Hyken shares his predictions for the world of customer service in 2017.
Breaking the Bad News – This recap of the first #custserv Twitter chat of 2017 focuses on how to handle delivering unpleasant news to a customer.
Five-Star Customer Service Depends On Treating Employees Well – Top hospitality brands like Ritz-Carlton and Four Seasons say that the best way to treat customers well is to treat your own employees (and vendors and other stakeholders) well.
Kick-Ass Customer Service – In today’s increasingly self-service world, skilled customer service reps are actually even more important.