Randi Busse has the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as customers and the service their employees deliver to their own customers. Her vast experience in the service arena combined with her wit and wisdom (plus a little Long Island attitude!) make Randi a compelling and thought-provoking speaker. The addition of the iconic images of Rant, the “renter” employee, and savvy Rave, who thinks and acts like an owner, create an unforgettable experience.
Looking for a speaker for your next meeting or conference? Book Randi today!
Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company
Does the expression, “You can’t get good help these days” come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you’re away? It’s possible to inspire your employees to think and act like owners of the business without giving them stock or paying them more money. Attend and learn how to:
- Demonstrate the behaviors you want employees to emulate with customers
- Ensure your employees know what great service looks like so they can deliver it
- Help employees connect the dots between their behaviors and the success of the business
- Hold employees accountable for delivering the customer experience you expect them to deliver
What Customers Want: It’s Not What You Think!
What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Learn how to:
- Identify what your customers want and expect
- Build a relationship
- Walk in your customers’ shoes
- Personalize your customer's experience
- Deliver the Wow! Factor
Your Customers Are Talking About You: How to Make Sure the Stories They Tell Have Happy Endings
Thanks to social media, you no longer own your brand – your customers do. With the click of a mouse or the tap of a finger, your customer can tell the world about their experience, and strangers will use that information to make decisions about whether to buy from you. Learn what you need to know about customer service in the post-internet world, including:
- Just what are your customers saying about you?
- Is social media scaring away your customers?
- How do you change the stories your customers are telling?
How to Book the Business in 5 Easy Steps
Are you finding it hard to stand out from your competitors? Are you frustrated by price shoppers? Worried that you aren’t closing enough business? Attend this interactive presentation to learn how to:
- Differentiate your business from the competition
- Build trust and rapport quickly
- Ask questions the right way
- Make powerful recommendations
- Overcome objections
- Book the business
How to Turn Your Customers into Raving Fans
In this presentation, take part in a conversation about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers. Attendees will discover:
- What Customers Want
- The Difference Between Customer Service and Customer Loyalty
- The Role of Social Media in Customer Service
- What It Means to “Think Like An Owner”
- Why a Complaint is a Four-Letter Word
- How To Improve the Stories Your Customers Are Telling
- What To Do To Inspire Your Customers To Refer You
Turning Rants into Raves: Turn Your Customers On Before They Turn On YOU!
This program is designed to help employees think like owners and learn the skills they need to delight customers. Attend this presentation to learn:
- What customers want
- What great customer service looks like
- Who are your customers
- How to stop selling and start solving
- How to to inspire customers to refer you
Enhancing the Patient Experience
This program is designed to help medical and dental staff think like owners and hone the skills they need to delight patients.
Participants will learn:
- What patients want
- The difference between patient satisfaction and patient loyalty
- The intersection between social media and the patient experience
- Why a complaint is a four-letter word
- How to inspire your patients to refer you
How to Turn Your Customers into Brand Advocates
In this highly interactive presentation, Randi Busse will facilitate a dialog about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers.
Attendees will discover:
- What customers want
- The difference between customer service and customer loyalty
- The role of social media in customer service
- What it means to “think like an owner”
- Why a complaint is a four-letter word
- How to improve the stories your customers are telling
- What to do to inspire your customers to refer you
What people are saying about us:
Thank you for delivering your customer service workshop to the Amityville Chamber of Commerce. The members found it very useful and will be implementing many of the strategies that you suggested. Your presentation was educational and you shared some good suggestions on how to improve service at no cost. We appreciate it!
We recently invited Randi Busse from Workforce Development Group back in to address the members of LIPCA. The meeting was open to members and their staff. Randi spent the evening helping everyone present improve their company’s customer satisfaction and retention. She said it’s important to empower your employees to think and act like an owner and solve problems like an owner. Randi offered up ways to make your company stand out from the competition and it was an evening of worthwhile information. I’m sure we’ll be inviting her back in again next year to give us a refresher!
We recently had Randi Busse do a presentation at our association meeting, she was focused and informative. Our membership left with many valuable customer service tips, and I believe that all businesses can benefit from her expertise.
You were absolutely outstanding! You were a tremendous hit with our audience and we were very fortunate to have you as our Breakfast Series keynote speaker. We received many wonderful comments from our attendees about how much they enjoyed your presentation. In just an hour, all attendees received some very valuable information that really sings to our members and guests because it contains examples they can relate to -- companies that do business like they do business and experience the same problems they do. We really appreciated your honesty and humor as well as your energy and the simplicity of information that could be put into action immediately. We look forward to a long and prosperous business relationship.
Your content was engaging and your presentation style was eloquent.
On behalf of our Board of Directors, officers, and members, I want to thank you for the outstanding presentation that you made at our Chamber of Commerce meeting. You really made an impression. It is my hope that we would be able to do additional training, provided by you, on a larger scale. Once again, thank you.
Thank you for that great informative seminar you gave tonight. Everyone had to have benefited, in more ways than one, by the pearls of wisdom you imparted to the group. I have already ‘wowed’ one of my customers since the seminar ended tonight! We sometimes lose track of our objectives and it’s really good to get a course correction.
Thank you Randi for speaking to the Syosset-Woodbury Rotary Club. You did a great job of conveying to our members the importance of providing outstanding customer service that will make you stand out from the competition, as well as tips on client retention strategies. Thank you again for sharing your invaluable knowledge of customer service with our group.
Thanks for coming in to speak to the Franklin Square Chamber of Commerce on how to improve customer service. We appreciate you taking the time and doing the research on the local businesses in the area and making test calls to see how we’re doing taking care of our customers. It was an eye opener and has generated a big buzz around town. You’ve made us all look at customer service differently. You did a great job of educating us on how to treat our customers. Thanks for sharing your knowledge, expertise, and tips with us. We learned a lot!
We invited Randi in to speak to our group about how to be a better networker. Not only did she give us some great tips on how to be a better networker, she also helped all of the members craft their own individual 30-second elevator pitch. She taught us how to remember names and how to help people remember ours. Randi knows her stuff and was able to deliver the material in an easy to understand and easy to duplicate manner. Her presentation style was professional and packed with information that will help us be more effective at networking. Randi is very knowledgeable and passionate about networking, which isn’t even her core business. Imagine how much we could learn if she was talking about customer service! It was interesting to note, that at the following meeting, many members introduced themselves using the techniques Randi suggested. She has left her mark, and it was a positive one!