Randi Busse has the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as customers and the service their employees deliver to their own customers. Her vast experience in the service arena combined with her wit and wisdom (plus a little Long Island attitude!) make Randi a compelling and thought-provoking speaker. The addition of the iconic images of Rant, the “renter” employee, and savvy Rave, who thinks and acts like an owner, create an unforgettable experience.
Looking for a speaker for your next meeting or conference? Book Randi today!
Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company
Does the expression, “You can’t get good help these days” come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you’re away? It’s possible to inspire your employees to think and act like owners of the business without giving them stock or paying them more money. Attend and learn how to:
- Demonstrate the behaviors you want employees to emulate with customers
- Ensure your employees know what great service looks like so they can deliver it
- Help employees connect the dots between their behaviors and the success of the business
- Hold employees accountable for delivering the customer experience you expect them to deliver
What Customers Want: It’s Not What You Think!
What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Learn how to:
- Identify what your customers want and expect
- Build a relationship
- Walk in your customers’ shoes
- Personalize your customer's experience
- Deliver the Wow! Factor
Your Customers Are Talking About You: How to Make Sure the Stories They Tell Have Happy Endings
Thanks to social media, you no longer own your brand – your customers do. With the click of a mouse or the tap of a finger, your customer can tell the world about their experience, and strangers will use that information to make decisions about whether to buy from you. Learn what you need to know about customer service in the post-internet world, including:
- Just what are your customers saying about you?
- Is social media scaring away your customers?
- How do you change the stories your customers are telling?
How to Book the Business in 5 Easy Steps
Are you finding it hard to stand out from your competitors? Are you frustrated by price shoppers? Worried that you aren’t closing enough business? Attend this interactive presentation to learn how to:
- Differentiate your business from the competition
- Build trust and rapport quickly
- Ask questions the right way
- Make powerful recommendations
- Overcome objections
- Book the business
How to Turn Your Customers into Raving Fans
In this presentation, take part in a conversation about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers. Attendees will discover:
- What Customers Want
- The Difference Between Customer Service and Customer Loyalty
- The Role of Social Media in Customer Service
- What It Means to “Think Like An Owner”
- Why a Complaint is a Four-Letter Word
- How To Improve the Stories Your Customers Are Telling
- What To Do To Inspire Your Customers To Refer You
Turning Rants into Raves: Turn Your Customers On Before They Turn On YOU!
This program is designed to help employees think like owners and learn the skills they need to delight customers. Attend this presentation to learn:
- What customers want
- What great customer service looks like
- Who are your customers
- How to stop selling and start solving
- How to to inspire customers to refer you
Enhancing the Patient Experience
This program is designed to help medical and dental staff think like owners and hone the skills they need to delight patients.
Participants will learn:
- What patients want
- The difference between patient satisfaction and patient loyalty
- The intersection between social media and the patient experience
- Why a complaint is a four-letter word
- How to inspire your patients to refer you
How to Turn Your Customers into Brand Advocates
In this highly interactive presentation, Randi Busse will facilitate a dialog about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers.
Attendees will discover:
- What customers want
- The difference between customer service and customer loyalty
- The role of social media in customer service
- What it means to “think like an owner”
- Why a complaint is a four-letter word
- How to improve the stories your customers are telling
- What to do to inspire your customers to refer you
What people are saying about us:
Thank you for delivering a great presentation to the Maryland Limousine Association. You are an engaging speaker and had us on the edge of our seats waiting to hear how to WOW our customers. Your presentation was full of information and jammed packed with advice! It contained new ideas to better our companies without even spending a penny! After hearing you today, we can start tonight with your great suggestions! Thank you!
Today the PRstore had one of our fellow Gothamite's Randi Busse from Workforce Development Group, Inc. present, "How to Improve Your Customer Service". The presentation was well outlined with plenty of take home (business) value. Randi is a great speaker, enthusiastic, passionate, and very willing to help everyone she comes in contact with. I wanted to take this time to thank her and I highly recommend her to others.
We recently invited Randi Busse from Workforce Development Group back in to address the members of LIPCA. The meeting was open to members and their staff. Randi spent the evening helping everyone present improve their company’s customer satisfaction and retention. She said it’s important to empower your employees to think and act like an owner and solve problems like an owner. Randi offered up ways to make your company stand out from the competition and it was an evening of worthwhile information. I’m sure we’ll be inviting her back in again next year to give us a refresher!
Thank you for delivering your customer service workshop to the Amityville Chamber of Commerce. The members found it very useful and will be implementing many of the strategies that you suggested. Your presentation was educational and you shared some good suggestions on how to improve service at no cost. We appreciate it!
Thanks for coming in to speak to the Franklin Square Chamber of Commerce on how to improve customer service. We appreciate you taking the time and doing the research on the local businesses in the area and making test calls to see how we’re doing taking care of our customers. It was an eye opener and has generated a big buzz around town. You’ve made us all look at customer service differently. You did a great job of educating us on how to treat our customers. Thanks for sharing your knowledge, expertise, and tips with us. We learned a lot!
We invited Randi in to speak to our group about how to be a better networker. Not only did she give us some great tips on how to be a better networker, she also helped all of the members craft their own individual 30-second elevator pitch. She taught us how to remember names and how to help people remember ours. Randi knows her stuff and was able to deliver the material in an easy to understand and easy to duplicate manner. Her presentation style was professional and packed with information that will help us be more effective at networking. Randi is very knowledgeable and passionate about networking, which isn’t even her core business. Imagine how much we could learn if she was talking about customer service! It was interesting to note, that at the following meeting, many members introduced themselves using the techniques Randi suggested. She has left her mark, and it was a positive one!
Randi spoke to our networking group about the importance of great customer service, especially during difficult economic times. She has an engaging personality and is able to effectively communicate her points and strategies. After Randi’s presentation, several members were motivated enough to set up private meetings. All in all, it was a win-win for everyone. Thanks, Randi.
I for one always thought my interaction with clients was as perfect as possible – until I met Randi Busse. As Program Chair for the LI Center for Business & Professional Women, I asked Randi to do a presentation for us. Her direct approach and suggestions, key phrases, and dynamic personality left us all rethinking our approach to daily business. She needs to be heard by employer and employee alike and will increase your sales volume automatically with her suggestions. Her suggestions were part of my New Year's resolutions and I intend to keep them.
On behalf of myself and the West Hempstead Chamber of Commerce, thank you for taking time out of your busy schedule to speak to us. Your presentation was very interactive and I know it left a lot of us owners wondering if our employees are providing the same customer service we provide. I know I came in and shared a little bit with my employees and told them that we would talk more about it at our next staff meeting. Perhaps in the future we can ask you to come back. We will certainly let you know if other organizations are looking for a speaker!
On behalf of our Board of Directors, officers, and members, I want to thank you for the outstanding presentation that you made at our Chamber of Commerce meeting. You really made an impression. It is my hope that we would be able to do additional training, provided by you, on a larger scale. Once again, thank you.