Randi Busse has the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as customers and the service their employees deliver to their own customers. Her vast experience in the service arena combined with her wit and wisdom (plus a little Long Island attitude!) make Randi a compelling and thought-provoking speaker. The addition of the iconic images of Rant, the “renter” employee, and savvy Rave, who thinks and acts like an owner, create an unforgettable experience.
Looking for a speaker for your next meeting or conference? Book Randi today!
Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company
Does the expression, “You can’t get good help these days” come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you’re away? It’s possible to inspire your employees to think and act like owners of the business without giving them stock or paying them more money. Attend and learn how to:
- Demonstrate the behaviors you want employees to emulate with customers
- Ensure your employees know what great service looks like so they can deliver it
- Help employees connect the dots between their behaviors and the success of the business
- Hold employees accountable for delivering the customer experience you expect them to deliver
What Customers Want: It’s Not What You Think!
What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Learn how to:
- Identify what your customers want and expect
- Build a relationship
- Walk in your customers’ shoes
- Personalize your customer's experience
- Deliver the Wow! Factor
Your Customers Are Talking About You: How to Make Sure the Stories They Tell Have Happy Endings
Thanks to social media, you no longer own your brand – your customers do. With the click of a mouse or the tap of a finger, your customer can tell the world about their experience, and strangers will use that information to make decisions about whether to buy from you. Learn what you need to know about customer service in the post-internet world, including:
- Just what are your customers saying about you?
- Is social media scaring away your customers?
- How do you change the stories your customers are telling?
How to Book the Business in 5 Easy Steps
Are you finding it hard to stand out from your competitors? Are you frustrated by price shoppers? Worried that you aren’t closing enough business? Attend this interactive presentation to learn how to:
- Differentiate your business from the competition
- Build trust and rapport quickly
- Ask questions the right way
- Make powerful recommendations
- Overcome objections
- Book the business
How to Turn Your Customers into Raving Fans
In this presentation, take part in a conversation about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers. Attendees will discover:
- What Customers Want
- The Difference Between Customer Service and Customer Loyalty
- The Role of Social Media in Customer Service
- What It Means to “Think Like An Owner”
- Why a Complaint is a Four-Letter Word
- How To Improve the Stories Your Customers Are Telling
- What To Do To Inspire Your Customers To Refer You
Turning Rants into Raves: Turn Your Customers On Before They Turn On YOU!
This program is designed to help employees think like owners and learn the skills they need to delight customers. Attend this presentation to learn:
- What customers want
- What great customer service looks like
- Who are your customers
- How to stop selling and start solving
- How to to inspire customers to refer you
Enhancing the Patient Experience
This program is designed to help medical and dental staff think like owners and hone the skills they need to delight patients.
Participants will learn:
- What patients want
- The difference between patient satisfaction and patient loyalty
- The intersection between social media and the patient experience
- Why a complaint is a four-letter word
- How to inspire your patients to refer you
How to Turn Your Customers into Brand Advocates
In this highly interactive presentation, Randi Busse will facilitate a dialog about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers.
Attendees will discover:
- What customers want
- The difference between customer service and customer loyalty
- The role of social media in customer service
- What it means to “think like an owner”
- Why a complaint is a four-letter word
- How to improve the stories your customers are telling
- What to do to inspire your customers to refer you
What people are saying about us:
Today the PRstore had one of our fellow Gothamite's Randi Busse from Workforce Development Group, Inc. present, "How to Improve Your Customer Service". The presentation was well outlined with plenty of take home (business) value. Randi is a great speaker, enthusiastic, passionate, and very willing to help everyone she comes in contact with. I wanted to take this time to thank her and I highly recommend her to others.
Thanks for coming to our meeting and doing a great job delivering your presentation on improving customer service. I think your points and the interaction that you had with the association members were great. You shared many good tips on how do a better job of taking care of our customers so they remain our customers. They are easy to implement, don’t cost anything, and will make a big difference. Thanks for sharing your customer service expertise with us.
Thank you for the powerful presentation you gave to our Chamber of Commerce members the other day. It really made our business owners stop and think of how they are doing business! The advice you gave us is so simple yet we all overlook these basic concepts. I would highly recommend you to any business, group or association that is interested in improving their business skills and bottom line.
Randi Busse recently gave a wonderful presentation to the members of the Hauppauge Rotary Club on the merits of a proactive customer service attitude in any type of business. Her presentation gave us many practicable ways and means to improve customer service and to value the merits of experienced workers. Our thanks to Randi for sharing her customer service expertise with us.
Thank you for delivering your customer service workshop to the Amityville Chamber of Commerce. The members found it very useful and will be implementing many of the strategies that you suggested. Your presentation was educational and you shared some good suggestions on how to improve service at no cost. We appreciate it!
Thanks for coming in to speak to the Franklin Square Chamber of Commerce on how to improve customer service. We appreciate you taking the time and doing the research on the local businesses in the area and making test calls to see how we’re doing taking care of our customers. It was an eye opener and has generated a big buzz around town. You’ve made us all look at customer service differently. You did a great job of educating us on how to treat our customers. Thanks for sharing your knowledge, expertise, and tips with us. We learned a lot!
Thank you for the wonderful presentation at our small business workshop. Our attendees learned many valuable customer service tips that will help them strengthen their business skills.
Your content was engaging and your presentation style was eloquent.
If you missed this seminar, you missed a wonderful opportunity to learn the right way to service your customers. This interesting, informative, and enlightening seminar was presented to over 40 attendees by a panel of successful business professionals. The main speaker, Ms. Randi Busse, Founder and President of Workforce Development Group, really didn't need any introduction, because she is well known and highly acclaimed as an expert in the field of customer service. It was an interactive meeting with questions and comments coming from the audience as well as input from the panel members discussing their successful approaches to customer service. Randi made us think, and she presented facts that made us aware of the right way to keep our customers not only happy, but also putting the "wow" factor into servicing them. Randi continued to open the eyes of many business people that were in attendance and I am sure she left an impression that will be thought about and remembered for days, if not months, to come. The majority of the evaluation forms returned gave this seminar an Excellent rating, with some of the attendees writing rave reviews.
Randi spoke to our networking group about the importance of great customer service, especially during difficult economic times. She has an engaging personality and is able to effectively communicate her points and strategies. After Randi’s presentation, several members were motivated enough to set up private meetings. All in all, it was a win-win for everyone. Thanks, Randi.