Randi Busse, President WDG in the Media

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Your content was engaging and your presentation style was eloquent.


If you missed this seminar, you missed a wonderful opportunity to learn the right way to service your customers. This interesting, informative and enlightening seminar was presented to over 40 attendees by a panel of successful business professionals. The main speaker, Ms. Randi Busse, Founder and President of Workforce Development Group, really didn't need any introduction, because she is well known and highly acclaimed as an expert in the field of customer service.

It was an interactive meeting with questions and comments coming from the audience as well as inputs from the panel members discussing their successful approaches to customer service.

Randi made us think, and she presented facts that made us aware of the right way to keep our customers not only happy, but also putting the "wow" factor into servicing them.

Randi continued to open the eyes of many of business people that were in attendance and I am sure she left an impression that will be thought about and remembered for days, if not months to come.

The majority of the evaluation forms returned gave this seminar an Excellent rating, with some of the attendees writing rave reviews.


"Randi, thank you for your professionalism and outstanding training you have provided to my staff on several occasions. Your approach and presentations are consistently effective in utilizing interaction, real life situations and humor in further educating my staff. Particularly, your BURRC process provides guidance for my staff to follow to improve our customer service thereby increasing our customer retention rate. Most of all you motivated my staff to realize the importance in each of their roles in turning our customers into Raving Fans. Thank you for laying out a road map for management to follow up and continue reinforcing these skills which are invaluable. As a result, I value you as a trusted partner and plan on giving you future business in continuing our business relationship into the indefinite future.”


“I for one always thought my interaction with clients was as perfect as possible until - I met Randi Busse. As Program Chair for the LI Center for Business & Professional Women I asked Randi to do a presentation for us. Her direct approach and suggestions; key phrases, dynamic personality left us all rethinking our approach to daily business. She needs to be heard by employer and employee alike and will increase your sales volume automatically with her suggestions. Her suggestions were part of my New Year's Resolutions and I intend to keep them.”


Recently we employed Workforce Development Group and more specifically, Randi Busse, to put on a seminar for us. We had in attendance, reservation agents, dispatchers, accounting personnel, and our airport employees. We wanted everyone who "touches" our customers to attend. Randi made it very interactive by having them answer her questions and getting everyone involved. Along the way, you could almost see the light bulbs going on over the attendees heads as they "got it". Her expertise in the field was proven as second to none, she turned our rank and file into "owners". Her teaching and coaching techniques really got through to our staff. We may recoup this investment by the end of the week!


Thank you for that great informative seminar you gave tonight. Everyone had to have benefitted, in more ways than one, by the pearls of wisdom you imparted to the group. I have already ‘wowed’ one of my customers since the seminar ended tonight! We sometimes lose track of our objectives and it’s really good to get a course correction.


“Thank you for the powerful presentation you gave to our Chamber of Commerce members the other day. It really made our business owners stop and think of how they are doing business! The advice you gave us is so simple yet we all overlook these basic concepts. I would highly recommend you to any business, group or association that is interested in improving their business skills and bottom line.”


"Randi’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. She worked with our team in both a group setting as well as in one-to-one settings. Her training focused on customer service quality and telephone etiquette. I would recommend Randi’s services to anyone that wants to achieve the highest possible customer service results. We look forward to working with her again in the future.”


"You were absolutely outstanding! You were a tremendous hit with our audience and we were very fortunate to have you as our Breakfast Series keynote speaker. We received many wonderful comments from our attendees about how much they enjoyed your presentation. In just an hour, all attendees received some very valuable information that really sings to our members and guests because it contains examples they can relate to -- companies that do business like they do business and experience the same problems they do. We really appreciated your honesty and humor as well as your energy and the simplicity of information that could be put into action immediately. We look forward to a long a prosperous business relationship."


Thank you for the wonderful presentation at our small business workshop. Our attendees learned many valuable customer service tips that will help them strengthen their business skills.


Thank you for delivering a great presentation to the Maryland Limousine Association. You are an engaging speaker and had us on the edge of our seats waiting to hear how to WOW our customers.

Your presentation was full of information and jammed packed with advice! It contained new ideas to better our companies without even spending a penny! After hearing you today, we can start tonight with your great suggestions! Thank you!


On behalf of our Board of Directors, officers, and members, I want to thank you for the outstanding presentation that you made at our Chamber of Commerce meeting. You really made an impression. It is my hope that we would be able to do additional training, provided by you, on a larger scale. Once again, thank you.


"Thank you very much for going out of your way to meet with me yesterday morning. You helped me to understand the importance of answering my telephone in a professional manner each and every time.

I appreciated most, how prepared you were to deal with my specific problems. The way you focused in on my unwillingness to make every telephone call about the customer and not about me, was a true revelation.

I will recommend your expert coaching to anyone who wants their telephone skills sharpened by a highly skilled professional."


"We recently had Randi Busse do a presentation at our association meeting, she was focused and informative. Our membership left with many valuable customer service tips, and I believe that all businesses can benefit from her expertise."


"Thanks for coming to our meeting and doing a great job delivering your presentation on improving customer service. I think your points and the interaction that you had with the association members were great. You shared many good tips on how do a better job of taking care of our customers so they remain our customers. They are easy to implement, don’t cost anything and will make a big difference. Thanks for sharing your customer service expertise with us."


"Randi came in and delivered a customized customer service workshop to my employees. She taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale.

She is an excellent trainer and made the learning fun. My employees were able to implement what she taught them very quickly and with great results. I would recommend Randi to any company that wants to hold on to their customers!"


"Thanks for coming in to speak to the Franklin Square Chamber of Commerce on how to improve customer service. We appreciate you taking the time and doing the research on the local businesses in the area and making test calls to see how we’re doing take care of our customers. It was an eye opener and has generated a big buzz around town. You’ve made us all look at customer service differently. You did a great job of educating us on how to treat our customers. Thanks for sharing your knowledge, expertise and tips with us. We learned a lot!"


"Today the PRstore had one of our fellow Gothamite's Randi Busse from Workforce Development Group, Inc. present, "How to Improve Your Customer Service".

The presentation was well outlined with plenty of take home (business) value. Randi is a great speaker, enthusiastic, passionate and very willing to help everyone she comes in contact with.

I wanted to take this time to thank her and I highly recommend her to others."


"On behalf of myself and the West Hempstead Chamber of Commerce, thank you for taking time out of your busy schedule to speak to us. Your presentation was very interactive and I know it left a lot of us owners wondering if our employees are providing the same customer service we provide. I know I came in and shared a little bit with my employees and told them that we would talk more about it at our next staff meeting.

Perhaps in the future we can ask you to come back. We will certainly let you know if other organizations are looking for a speaker!”


"Randi Busse recently gave a wonderful presentation to the members of the Hauppauge Rotary Club of the merits of a proactive customer service attitude in any type of business. Her presentation gave us many practicable ways and means to improve customer service and to value the merits of experienced workers. Our thanks to Randi for sharing her customer service expertise with us."


"Randi Busse of Workforce Development Group has been working with our staff for the past three months. She delivered initial training and has since been providing us with ongoing coaching to reinforce the skills. During that time, the level of customer service we are providing has improved dramatically. Randi created customized professional phone handling procedures as well as scripting for many of our typical customer situations. These procedures and scripts have helped our staff become better equipped to answer our customer’s calls, and have helped with the conversion rate for selling our services.

We often get compliments from our customers about the level of service they receive from our company, and so much of that is attributed to the skills that Randi has taught our employees.

I would highly recommend Randi Busse and Workforce Development Group to any business that wants to WOW their customers. Randi has certainly WOW’d us!"


I’m very happy with the results that we are already seeing from having Randi come in and work with our staff. Her professionalism and knowledge of the proper customer service techniques was evident from the beginning. She worked with my staff both in a group setting and one-on-one giving them the skills they need to “WOW” our customers. She showed them how to do and she gave them the confidence that they need to convert shoppers into customers. I’m already seeing positive results. I would recommend Randi’s services to anyone that wants to set themselves apart from their competition by the service they provide.

Thank you for delivering your customer service workshop to the Amityville Chamber of Commerce. The members found it very useful and will be implementing many of the strategies that you suggested. Your presentation was educational and you shared some good suggestions on how to improve service at no cost. We appreciate it!

Randi delivered a customized workshop to my employees on how to improve the experience they are providing to our customers. As a result of the time they spent with Randi, my employees are more engaged and committed to delighting our customers. It was a worthwhile investment as I hear my employees using the skills she shared with us and I am already seeing positive results. I recommend bringing Randi in to work with your employees if you want to improve your customer service.

Randi spoke to our networking group about the importance of great customer service, especially during difficult economic times. She has an engaging personality and is able to effectively communicate her points and strategies. After Randi’s presentation, several members were motivated enough to set up private meetings. All in all, it was a win-win for everyone. Thanks, Randi.

We invited Randi in to speak to our group about how to be a better networker. Not only did she give us some great tips on how to be a better networker, she also helped all of the members craft their own individual 30 second elevator pitch. She taught us how to remember names and how to help people remember ours. Randi knows her stuff and was able to deliver the material in an easy to understand and easy to duplicate manner. Her presentation style was professional and packed with information that will help us more effective at networking. Randi is very knowledgeable and passionate about networking, which isn’t even her core business. Imagine how much we could learn if she was talking about customer service! It was interesting to note, that at the following meeting, many members introduced themselves using the techniques Randi suggested. She has left her mark, and it was a positive one!

We recently invited Randi to come back and address the members of our organization after she spoke to us last year. Again, she provided us with valuable information on how we can differentiate ourselves from our competition and provide outstanding service to our customers. She shared techniques on how to build rapport with prospective customers and how to close the sale. I'm confident that if we implement what she shared with us, we will all see an increase in business and customer loyalty. When it comes to customer service, Randi is the expert.

Just a note to say job well done. The evening seminar you presented to the Irrigation Association of New York members was a quick 2½ hours of facts, approaches, ways to diffuse, and renewal for improving customer relations. All principled participants sang your praises in the after meeting parking lot meeting.

I personally have reviewed my companies: Follow-up letter and phone call, The “Thank You” card has been redesigned / reordered, Telephone on hold info-commercial is being added to the system, Working on my receptionist’s “Brooklynese” & “Huh-Huhs”, The best suggestion – Record several conversations for some self-analysis. I’ll be in touch as the season progresses. Thank You!

Thank you Randi for speaking to the Syosset Woodbury Rotary Club. You did a great job of conveying to our members the importance of providing outstanding customer service that will make you stand out from the competition, as well as tips on client retention strategies. Thank you again for sharing your invaluable knowledge of customer service with our group.

I’d like to thank you for the time you spent with us these past few months. I think your program was extremely beneficial to our staff, and I know that it helped raise the bar on some areas where the level of professionalism may have been lacking. You made everyone feel comfortable and always kept the dialogue going in the right direction. I know that everyone walked away with more insight into their job and the company’s expectations.

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