Customer Service Training

Our customized training sessions help organizations improve the experience they are providing to their customers, increase customer retention, and maximize revenue.

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Randi Busse has the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as customers and the service their employees deliver to their own customers.

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The Book

Turning Rants into Raves: Turn Your Customers On Before They Turn On YOU! is written for CEOs, business owners, and managers who want to improve the experience they are providing to their customers.

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Meet Rant & Rave

These fictitious employees depict the best and worst in caring for customers — and they might be working for you.

While savvy Rave thinks and acts like an owner of your company, Rant is a renter-type just there to collect a paycheck.

How your employees interact with customers will have a direct impact on your bottom line. Let us help you create a culture of ownership in your company.

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The Philosophy of Customer Service

Randi's philosophy on customer service is simple – it's common sense.

Learn more in this interview.

Recent blog posts

Real-life Customer Service | January 25, 2017

A few days before Christmas, my mother was shopping at Target when she was approached by a young woman who handed her the card pictured below along with a $20 Target gift card.   The gift was a gesture from Supply House (who just happen to be a client of mine!). With this campaign, they made […]

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Guest Post: Got Millennials?

Author and speaker Caitlin Crommett shares valuable tips on how to find success in hiring and keeping millennials at your company!

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Customer Service in the News | January 13, 2017

We're sharing some of our favorite articles from the past few weeks in the world of customer service. Happy reading!

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