Customer Feedback Tools
The only way to truly know how your customers feel about their experience with your business is to ask them. Our feedback tools provide the valuable opportunity for candid comments straight from the source that are then used to develop personalized training for your organization.
Customer Satisfaction Surveys
Customer satisfaction surveys are a useful tool for gathering information and determining whether your customer service is on target with customers’ expectations. Through discussion, we determine the size of the survey required, timing, and survey goals for your organization.
Customer Focus Groups
Unlike questionnaires and other forms of quantitative research, customer focus groups provide useful insights into customers’ views and feelings about the service experience. We can facilitate the session and gather information from your customers to help understand the experience you are providing.
Customer interviews are a common mechanism for gathering the voice of the customer. Customer interviews are usually conducted one-on-one with an individual customer. They provide an opportunity to get in-depth information about their experience with your organization.
What people are saying about us:
Personal-Touch Home Care of LI is a Licensed Home Care Agency located in Nassau and Suffolk counties. In the competitive home care industry, the need for exceptional customer service is an absolute necessity! Through our workshops with Workforce Development Group we were able to learn how Rant and Rave deal with their most difficult customer service challenges. Randi was very professional and personable. She was able to relate her Rant and Rave characters to every situation in a way that was understandable and relative to our business. Randi not only gave us the words to discuss poor customer service within our organization, but gave us the tools in how it should be fixed! I would highly recommend Randi and Workforce Development Group. The information and learning tools we received are invaluable as we continue to use them today!
Thank you very much for going out of your way to meet with me. You helped me to understand the importance of answering my telephone in a professional manner each and every time. I appreciated most how prepared you were to deal with my specific problems. The way you focused in on my unwillingness to make every telephone call about the customer and not about me was a true revelation. I will recommend your expert coaching to anyone who wants their telephone skills sharpened by a highly skilled professional.
Randi’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. She worked with our team in both a group setting as well as in one-to-one settings. Her training focused on customer service quality and telephone etiquette. I would recommend Randi’s services to anyone that wants to achieve the highest possible customer service results. We look forward to working with her again in the future.
Recently we employed Workforce Development Group and more specifically, Randi Busse, to put on a seminar for us. We had in attendance reservation agents, dispatchers, accounting personnel, and our airport employees. We wanted everyone who "touches" our customers to attend. Randi made it very interactive by having them answer her questions and getting everyone involved. Along the way, you could almost see the light bulbs going on over the attendees heads as they "got it". Her expertise in the field was proven as second to none, she turned our rank and file into "owners". Her teaching and coaching techniques really got through to our staff. We may recoup this investment by the end of the week!
We recently employed Randi Busse of Workforce Development Group to deliver a series of training workshops to our front desk and management staff. The material that Randi delivered was just what we needed to hear to take better care of our patients. There are small adjustments that we can make that will improve the patient experience we are providing. Randi used real life experiences and engaged our staff and got their buy-in to these changes. We plan on bringing her back in periodically to reinforce the message. Thanks for a job well done.
Your presentation was great and overwhelmingly positive. I took plenty of notes and felt the content you shared in the time we had was valuable. A good outline for a lot of further work. Even though I feel our staff does a good job and better than most, I know there is a ton of room for improvement and consistency. I’m going to use your book to expand on our training. Again the feedback from other attendees was fantastic. If anything many craved digging deeper on how to implement the basics and beyond. Randi, you know your subject and are a wonderful educator for our industry.
Thank you for the informative and useful workshop to brush up my team's customer service. Everyone was able to take away many points, but most importantly were excited to implement at least one item into their sales or service routine. No matter how many times I sit through one of your presentations, I still continue to learn. Although you state customer service is common sense, it is great to be reminded the importance of our customers. We look forward to working together soon!
I’d like to thank you for the time you spent with us these past few months. I think your program was extremely beneficial to our staff, and I know that it helped raise the bar on some areas where the level of professionalism may have been lacking. You made everyone feel comfortable and always kept the dialogue going in the right direction. I know that everyone walked away with more insight into their job and the company’s expectations.
I run a manufacturing company that serves 10000 customers a year and has 120 employees. I was having trouble getting my employees to treat each customer as an individual. I sought out a company that could help me improve our customer service response. I found Randi Busse online and after the first call knew that she grasped my situation. Having her come in and work with my team and do follow up sessions with my management has proved invaluable. She has helped me change the culture of my business to what I have hoped for but could not achieve. I would highly recommend her as a resource to help you take your company to the next level.
I’m very happy with the results that we are already seeing from having Randi come in and work with our staff. Her professionalism and knowledge of the proper customer service techniques was evident from the beginning. She worked with my staff both in a group setting and one-on-one giving them the skills they need to “WOW” our customers. She showed them how to do it and she gave them the confidence that they need to convert shoppers into customers. I’m already seeing positive results. I would recommend Randi’s services to anyone that wants to set themselves apart from their competition by the service they provide.