Randi Busse has the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as customers and the service their employees deliver to their own customers. Her vast experience in the service arena combined with her wit and wisdom (plus a little Long Island attitude!) make Randi a compelling and thought-provoking speaker. The addition of the iconic images of Rant, the “renter” employee, and savvy Rave, who thinks and acts like an owner, create an unforgettable experience.
Looking for a speaker for your next meeting or conference? Book Randi today!
Moving Employees From Compliant to Committed: Creating a Culture of Ownership in Your Company
Does the expression, “You can’t get good help these days” come to mind when you think about your own employees? Are you worried about what your employees are doing and saying to customers when you’re away? It’s possible to inspire your employees to think and act like owners of the business without giving them stock or paying them more money. Attend and learn how to:
- Demonstrate the behaviors you want employees to emulate with customers
- Ensure your employees know what great service looks like so they can deliver it
- Help employees connect the dots between their behaviors and the success of the business
- Hold employees accountable for delivering the customer experience you expect them to deliver
What Customers Want: It’s Not What You Think!
What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Learn how to:
- Identify what your customers want and expect
- Build a relationship
- Walk in your customers’ shoes
- Personalize your customer's experience
- Deliver the Wow! Factor
Your Customers Are Talking About You: How to Make Sure the Stories They Tell Have Happy Endings
Thanks to social media, you no longer own your brand – your customers do. With the click of a mouse or the tap of a finger, your customer can tell the world about their experience, and strangers will use that information to make decisions about whether to buy from you. Learn what you need to know about customer service in the post-internet world, including:
- Just what are your customers saying about you?
- Is social media scaring away your customers?
- How do you change the stories your customers are telling?
How to Book the Business in 5 Easy Steps
Are you finding it hard to stand out from your competitors? Are you frustrated by price shoppers? Worried that you aren’t closing enough business? Attend this interactive presentation to learn how to:
- Differentiate your business from the competition
- Build trust and rapport quickly
- Ask questions the right way
- Make powerful recommendations
- Overcome objections
- Book the business
How to Turn Your Customers into Raving Fans
In this presentation, take part in a conversation about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers. Attendees will discover:
- What Customers Want
- The Difference Between Customer Service and Customer Loyalty
- The Role of Social Media in Customer Service
- What It Means to “Think Like An Owner”
- Why a Complaint is a Four-Letter Word
- How To Improve the Stories Your Customers Are Telling
- What To Do To Inspire Your Customers To Refer You
Turning Rants into Raves: Turn Your Customers On Before They Turn On YOU!
This program is designed to help employees think like owners and learn the skills they need to delight customers. Attend this presentation to learn:
- What customers want
- What great customer service looks like
- Who are your customers
- How to stop selling and start solving
- How to to inspire customers to refer you
Enhancing the Patient Experience
This program is designed to help medical and dental staff think like owners and hone the skills they need to delight patients.
Participants will learn:
- What patients want
- The difference between patient satisfaction and patient loyalty
- The intersection between social media and the patient experience
- Why a complaint is a four-letter word
- How to inspire your patients to refer you
How to Turn Your Customers into Brand Advocates
In this highly interactive presentation, Randi Busse will facilitate a dialog about the customer experience that employees are providing to their customers and compare it to the customer experience that employees are having when they themselves are customers.
Attendees will discover:
- What customers want
- The difference between customer service and customer loyalty
- The role of social media in customer service
- What it means to “think like an owner”
- Why a complaint is a four-letter word
- How to improve the stories your customers are telling
- What to do to inspire your customers to refer you
What people are saying about us:
We recently invited Randi Busse from Workforce Development Group back in to address the members of LIPCA. The meeting was open to members and their staff. Randi spent the evening helping everyone present improve their company’s customer satisfaction and retention. She said it’s important to empower your employees to think and act like an owner and solve problems like an owner. Randi offered up ways to make your company stand out from the competition and it was an evening of worthwhile information. I’m sure we’ll be inviting her back in again next year to give us a refresher!
Your content was engaging and your presentation style was eloquent.
If you missed this seminar, you missed a wonderful opportunity to learn the right way to service your customers. This interesting, informative, and enlightening seminar was presented to over 40 attendees by a panel of successful business professionals. The main speaker, Ms. Randi Busse, Founder and President of Workforce Development Group, really didn't need any introduction, because she is well known and highly acclaimed as an expert in the field of customer service. It was an interactive meeting with questions and comments coming from the audience as well as input from the panel members discussing their successful approaches to customer service. Randi made us think, and she presented facts that made us aware of the right way to keep our customers not only happy, but also putting the "wow" factor into servicing them. Randi continued to open the eyes of many business people that were in attendance and I am sure she left an impression that will be thought about and remembered for days, if not months, to come. The majority of the evaluation forms returned gave this seminar an Excellent rating, with some of the attendees writing rave reviews.
I for one always thought my interaction with clients was as perfect as possible – until I met Randi Busse. As Program Chair for the LI Center for Business & Professional Women, I asked Randi to do a presentation for us. Her direct approach and suggestions, key phrases, and dynamic personality left us all rethinking our approach to daily business. She needs to be heard by employer and employee alike and will increase your sales volume automatically with her suggestions. Her suggestions were part of my New Year's resolutions and I intend to keep them.
Thank you for that great informative seminar you gave tonight. Everyone had to have benefited, in more ways than one, by the pearls of wisdom you imparted to the group. I have already ‘wowed’ one of my customers since the seminar ended tonight! We sometimes lose track of our objectives and it’s really good to get a course correction.
Thank you for the powerful presentation you gave to our Chamber of Commerce members the other day. It really made our business owners stop and think of how they are doing business! The advice you gave us is so simple yet we all overlook these basic concepts. I would highly recommend you to any business, group or association that is interested in improving their business skills and bottom line.
You were absolutely outstanding! You were a tremendous hit with our audience and we were very fortunate to have you as our Breakfast Series keynote speaker. We received many wonderful comments from our attendees about how much they enjoyed your presentation. In just an hour, all attendees received some very valuable information that really sings to our members and guests because it contains examples they can relate to -- companies that do business like they do business and experience the same problems they do. We really appreciated your honesty and humor as well as your energy and the simplicity of information that could be put into action immediately. We look forward to a long and prosperous business relationship.
Thank you for the wonderful presentation at our small business workshop. Our attendees learned many valuable customer service tips that will help them strengthen their business skills.
Thank you for delivering a great presentation to the Maryland Limousine Association. You are an engaging speaker and had us on the edge of our seats waiting to hear how to WOW our customers. Your presentation was full of information and jammed packed with advice! It contained new ideas to better our companies without even spending a penny! After hearing you today, we can start tonight with your great suggestions! Thank you!
On behalf of our Board of Directors, officers, and members, I want to thank you for the outstanding presentation that you made at our Chamber of Commerce meeting. You really made an impression. It is my hope that we would be able to do additional training, provided by you, on a larger scale. Once again, thank you.