Barbara Walters is the President of The HR Advantage and is recognized as a coach who has the ability to become an integral contributor to an organization while collaborating on an as needed basis. As a trusted advisor to presidents, CEOs, and management, she is someone with an in-depth understanding of human behavior and relationships. Through the use of initial interview questionnaires and assessment tools, she partners with clients to determine the best areas for their development with maximum return.
Barbara considers feedback the “breakfast of champions” and can be counted on to deliver even the most difficult kind with tact and empathy. The feedback then becomes the foundation upon which a plan is co-developed including objectives, goals, milestones, and metrics for success.
Jeff Goldberg is the president and Lead Sales Trainer at JG&A, a sales training and outsourced sales management firm they’re dedicated to helping businesses of all sizes attain measurable and sustainable sales growth.
He’s an award-winning sales professional with over four decades of sales, sales management, training, and consulting experience. He has had the opportunity to teach, coach, mentor, and speak internationally in front of tens of thousands of sales professionals, ranging from financially successful veterans to the most junior new hires in a diverse array of industries.
Jeff delivers powerful, high-energy programs and speeches that draw on his years of experience as a performer in the theatre and stand-up comedy. He is relentlessly energetic and results-driven and injects humor, passion, and a strong dose of reality into all his programs. He has delivered training for clients such as State Farm, Aramark, Siemens, Newsday, Cisco, Citibank, Cablevision, and others representing nearly every commercial and industrial category.
Carol Heady is Founder and President of Learning and Performance Solutions, a training and consulting company specializing in leadership and service excellence. Carol works with clients to implement solutions that improve customer satisfaction, build customer loyalty, and increase revenue. Her leadership development programs focus on increasing emotional intelligence, improving collaboration, and developing coaching competencies to maximize individual and organizational performance.
Known for her passionate, enthusiastic and engaging approach to delivering presentations, workshops and training programs, she’s trained thousands of employees to deliver customer service excellence, and coached hundreds of managers to increase their leadership effectiveness.
Carol is co-author of Turning Rants into Raves: Turn Your Customers on Before They Turn on YOU! Written for CEOs, entrepreneurs, business owners, and managers with a fresh perspective on how to deliver exceptional customer service that will inspire your customers to rave about your employees and your company.