Training Topics

Randi came in and delivered a customized customer service workshop to my employees. She taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale. She is an excellent trainer and made the learning fun. My employees were able to implement what she taught them very quickly and with great results. I would recommend Randi to any company that wants to hold on to their customers!

Randi Busse of Workforce Development Group has been working with our staff for the past three months. She delivered initial training and has since been providing us with ongoing coaching to reinforce the skills. During that time, the level of customer service we are providing has improved dramatically. Randi created customized professional phone handling procedures as well as scripting for many of our typical customer situations. These procedures and scripts have helped our staff become better equipped to answer our customers' calls, and have helped with the conversion rate for selling our services.

We often get compliments from our customers about the level of service they receive from our company, and so much of that is attributed to the skills that Randi has taught our employees.

I would highly recommend Randi Busse and Workforce Development Group to any business that wants to WOW their customers. Randi has certainly WOW’d us!

Thank you very much for going out of your way to meet with me. You helped me to understand the importance of answering my telephone in a professional manner each and every time. I appreciated most how prepared you were to deal with my specific problems. The way you focused in on my unwillingness to make every telephone call about the customer and not about me was a true revelation. I will recommend your expert coaching to anyone who wants their telephone skills sharpened by a highly skilled professional.

I’d like to thank you for the time you spent with us these past few months. I think your program was extremely beneficial to our staff, and I know that it helped raise the bar on some areas where the level of professionalism may have been lacking. You made everyone feel comfortable and always kept the dialogue going in the right direction. I know that everyone walked away with more insight into their job and the company’s expectations.

Randi’s training was excellent. We are both pleased and excited with the results that we have seen thus far since the training of our staff. She worked with our team in both a group setting as well as in one-to-one settings. Her training focused on customer service quality and telephone etiquette. I would recommend Randi’s services to anyone that wants to achieve the highest possible customer service results. We look forward to working with her again in the future.

I run a manufacturing company that serves 10000 customers a year and has 120 employees. I was having trouble getting my employees to treat each customer as an individual. I sought out a company that could help me improve our customer service response. I found Randi Busse online and after the first call knew that she grasped my situation. Having her come in and work with my team and do follow up sessions with my management has proved invaluable. She has helped me change the culture of my business to what I have hoped for but could not achieve. I would highly recommend her as a resource to help you take your company to the next level.

I’m very happy with the results that we are already seeing from having Randi come in and work with our staff. Her professionalism and knowledge of the proper customer service techniques was evident from the beginning. She worked with my staff both in a group setting and one-on-one giving them the skills they need to “WOW” our customers. She showed them how to do it and she gave them the confidence that they need to convert shoppers into customers. I’m already seeing positive results. I would recommend Randi’s services to anyone that wants to set themselves apart from their competition by the service they provide.

We recently employed Randi Busse of Workforce Development Group to deliver a series of training workshops to our front desk and management staff. The material that Randi delivered was just what we needed to hear to take better care of our patients. There are small adjustments that we can make that will improve the patient experience we are providing. Randi used real life experiences and engaged our staff and got their buy-in to these changes. We plan on bringing her back in periodically to reinforce the message. Thanks for a job well done.

Randi delivered a customized workshop to my employees on how to improve the experience they are providing to our customers. As a result of the time they spent with Randi, my employees are more engaged and committed to delighting our customers. It was a worthwhile investment as I hear my employees using the skills she shared with us and I am already seeing positive results. I recommend bringing Randi in to work with your employees if you want to improve your customer service.