TM: David Nock
Recently we employed Workforce Development Group and more specifically, Randi Busse, to put on a seminar for us. We had in attendance reservation agents, dispatchers, accounting personnel, and our airport employees. We wanted everyone who “touches” our customers to attend. Randi made it very interactive by having them answer her questions and getting everyone involved. Along the way, you could almost see the light bulbs going on over the attendees heads as they “got it”. Her expertise in the field was proven as second to none, she turned our rank and file into “owners”. Her teaching and coaching techniques really got through to our staff. We may recoup this investment by the end of the week!