TM: Diane Forgy
Your presentation was great and overwhelmingly positive. I took plenty of notes and felt the content you shared in the time we had was valuable. A good outline for a lot of further work. Even though I feel our staff does a good job and better than most, I know there is a ton of room for improvement and consistency. I’m going to use your book to expand on our training.
Again the feedback from other attendees was fantastic. If anything many craved digging deeper on how to implement the basics and beyond.
Randi, you know your subject and are a wonderful educator for our industry.