TM: Eddie Podiesny
Randi came in and delivered a customized customer service workshop to my employees. She taught them the proper way to answer the phone, how to build rapport, how to speak to our prospective and current customers, how to ask the right questions, and how to assume the sale.
She is an excellent trainer and made the learning fun. My employees were able to implement what she taught them very quickly and with great results. I would recommend Randi to any company that wants to hold on to their customers!