TM: Mike Adwar
Randi Busse of Workforce Development Group recently completed a series of training and coaching sessions with our employees designed to improve the way we take care of our customers. The sessions were scheduled at the end of the day so as not to interfere with us servicing our customers. The training and coaching were customized to our business and included role-plays of actual customer scenarios.
I’ve seen an improvement in our service levels already, in addition to increased confidence in our employees’ ability to provide outstanding service to our customers. Another benefit is better internal communications with my employees. I recommend hiring Randi and her company to help create a culture of ownership among your employees. That has helped us improve the service we are providing our customers.