TM: Ray Toca
Thank you very much for going out of your way to meet with me. You helped me to understand the importance of answering my telephone in a professional manner each and every time.
I appreciated most how prepared you were to deal with my specific problems. The way you focused in on my unwillingness to make every telephone call about the customer and not about me was a true revelation.
I will recommend your expert coaching to anyone who wants their telephone skills sharpened by a highly skilled professional.