Featured posts

6 Ways to Enhance Your Interviews and Find Engaged Employees

An interview is a two-way street, and it’s just as important for companies to make a good impression on those they are interviewing as it is for potential employees to impress.

The Danger of Complacent Customers

Are you truly satisfied with the service you’re receiving? Or have you settled for the mediocrity that many long-term service providers offer once they’re done trying to impress? Your customers might be feeling the same way.

How to Make Employee Feedback an Ongoing Discussion

Employees who received feedback had a lower turnover rate than those who received no feedback. And yet most employees feel as though they do not receive enough feedback on their performance. What's stopping you from starting the conversation?

Past Posts

What Customers Want

Customers want you to listen to them. They want you to show them respect and listen to their needs. Don’t assume you know what they’re going to say.

Hiring the Right Person

Remember, you’re only as good as your worst employee. So hire the best!

7 Steps to Avoid Divorce … From Your Customer

Keeping a marriage together is a lot like retaining a customer. We always try to impress our customers in the beginning, but maintaining a relationship should take just as much effort.

7 Tips to Keep a Customer for Life

Customers for life is not a myth. It can and should be your reality.

Rude, Indifferent, or Exceptional

What kind of service is your company providing? If I had to guess, I’d say it was indifferent. It’s not “that” bad, but it’s not “that” good either.

Ode to Customer Service

It’s time to demand outstanding service from the companies we do business with. We are in a competitive environment, and most of the time, there are many businesses and vendors that are available to provide the goods and services we are looking for.