Featured posts

6 Ways to Enhance Your Interviews and Find Engaged Employees

An interview is a two-way street, and it’s just as important for companies to make a good impression on those they are interviewing as it is for potential employees to impress.

The Danger of Complacent Customers

Are you truly satisfied with the service you’re receiving? Or have you settled for the mediocrity that many long-term service providers offer once they’re done trying to impress? Your customers might be feeling the same way.

How to Make Employee Feedback an Ongoing Discussion

Employees who received feedback had a lower turnover rate than those who received no feedback. And yet most employees feel as though they do not receive enough feedback on their performance. What's stopping you from starting the conversation?

Past Posts

Two Ears and One Mouth

We often find that we do twice as much talking as we do listening. However, since we have two ears and one mouth, we should do twice as much listening as we do talking.

Satisfied vs. Loyal

Satisfied customers will shop anywhere. Loyal customers will encourage others to buy from you, and fight before they switch. Which would you prefer?

I Voted With My Feet

When's the last time you went into a business with cold, hard cash in your hand but you couldn't get anyone to help you?

How’s the View?

You only have one chance to make a good first impression. What impression do customers get when they approach your place of business?

Would You Do Business With Your Company?

When was the last time you experienced what your customer or prospective customer experiences when they attempt to do business with your company?

It’s All About the Customer

Make it all about the customer and the customer will reward you with their business. They’ll feel good about doing business with you. And they’ll tell others about your company and the service you provided.